Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Events and Operations Assistant Manager, Family Experience supports the planning and delivery of family-focused activities, events and guest experiences at Shangri-La Singapore. The role typically requires a diploma or degree in hospitality, events, tourism or a related field, along with relevant experience in hotel operations, events, recreation or children’s programmes. Candidates should be confident supervising teams, coordinating vendors, managing schedules and budgets, handling guest enquiries and maintaining high service and safety standards. Strong communication skills, creativity, organisation and a genuine interest in families and children are expected. Flexibility to work weekends, public holidays and varied shifts is essential.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and properties across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and event experiences. Shangri-La Singapore is a landmark luxury hotel set within extensive gardens near Orchard Road. It offers guest rooms and suites, restaurants, meeting and event facilities, recreational amenities and family-oriented experiences. The company places strong emphasis on service excellence, employee development, teamwork and creating memorable stays for guests. Depending on the position, employees may receive training, staff benefits, meals, healthcare support and opportunities for internal or international career progression.

Working in Singapore

Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, events, food and beverage, retail, technology and finance. Hotel roles can provide exposure to international guests, structured training and career progression, although competition is strong and work often includes weekends and public holidays. The culture is multicultural, orderly and service-oriented, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle costs are high, particularly rent, but public transport is efficient, safe and extensive. Popular areas include Orchard Road, Marina Bay, Sentosa and the East Coast. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to salary and eligibility requirements. Candidates should secure a written offer before relocating, confirm pass sponsorship, budget carefully for accommodation and arrange health insurance and essential documentation.