Host / Hostess - Shang Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess at Shang Palace, Shangri-La Hong Kong, welcomes guests, manages reservations and seating, answers enquiries, coordinates with service teams, and helps create a polished dining experience. Candidates should have hospitality or restaurant experience, strong communication skills, a professional appearance, and a genuine interest in guest service. Cantonese and English are highly useful in Hong Kong, while Mandarin is an advantage. The successful candidate is expected to remain calm during busy periods, work shifts including weekends and holidays, maintain accurate booking records, and represent the restaurant warmly and professionally.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, restaurants, and guest-focused service across Asia and international markets. Shangri-La Hong Kong is located in the city’s Admiralty district and includes luxury accommodation, dining venues, meeting facilities, and the acclaimed Shang Palace Cantonese restaurant. The company places strong emphasis on personalized service, professional standards, employee development, and cultural awareness. Benefits for eligible employees may include meals, medical coverage, staff rates, training, and opportunities to transfer within the group, although packages vary by position and contract. Working for Shangri-La can provide valuable experience in luxury hotel operations and high-end Chinese dining.

Working in Hong Kong

Hong Kong offers opportunities in hotels, restaurants, tourism, finance, retail, technology, healthcare, and education. Its culture blends Cantonese traditions with international influences, and everyday life is fast-paced, diverse, and highly urban. Residents enjoy excellent public transport, extensive shopping and dining, hiking trails, beaches, and vibrant nightlife, although housing costs are high and living space is often limited. Foreign nationals generally need an employment visa sponsored by an approved employer before starting work; requirements usually include a confirmed job, relevant qualifications or experience, and proof that the role cannot easily be filled locally. Employers commonly assist with the application, but candidates should confirm visa, accommodation, insurance, and service-charge terms directly. Hong Kong uses the Hong Kong dollar, and Cantonese is widely spoken, with English commonly used in hotels and business.