Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing daily revenue from rooms, restaurants, banquets, and other hotel outlets, ensuring transactions are complete, accurate, and properly recorded. Requirements typically include a diploma or degree in accounting, finance, or hospitality management, relevant hotel income-audit experience, and familiarity with hotel systems and accounting software. The successful candidate should have strong analytical and reconciliation skills, attention to detail, integrity, and the ability to supervise a team. They will be expected to investigate discrepancies, prepare reports, support month-end closing, maintain internal controls, and work closely with Front Office, Food and Beverage, and Finance departments.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for refined service, distinctive destinations, and its welcoming “Shangri-La” guest experience. Its properties typically offer accommodation, restaurants, banqueting, wellness facilities, and business services, creating opportunities across hotel operations and corporate functions. In Indonesia, Shangri-La has established a presence in major tourism and business locations, where employees work in multicultural teams and serve both domestic and international guests. The company generally emphasizes professionalism, service excellence, staff development, operational standards, and guest satisfaction.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, Sulawesi, and other islands. Bali has the largest tourism market, with jobs in resorts, restaurants, finance, wellness, and guest services; Jakarta and Surabaya provide stronger corporate and city-hotel opportunities. Indonesian workplace culture values respect, teamwork, relationship-building, and awareness of local customs. Lifestyle ranges from busy urban living to beaches, nature, and comparatively relaxed island communities. Housing and transport costs vary considerably, with Bali tourist areas often more expensive than other regions. Foreign employees normally need an employer-sponsored work permit and KITAS; working on a tourist visa is not permitted. Before relocating, confirm the exact duty station, accommodation, medical cover, taxes, relocation assistance, and permit arrangements with Shangri-La. Learning basic Indonesian is highly beneficial for daily life and workplace integration.