Service Associate - Finance (Accounts Receivable)

Role summary

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The Service Associate – Finance (Accounts Receivable) supports the hotel’s credit and collection activities. Typical requirements include a degree or diploma in accounting, finance, business administration, or a related field; basic knowledge of accounts receivable, billing, reconciliations, and payment posting; good numerical and computer skills; and strong attention to detail. Experience in hotel finance or a shared-services environment is advantageous. The successful candidate is expected to process invoices and payments accurately, maintain organized records, follow up on outstanding accounts, assist with month-end reporting, protect confidential information, and work cooperatively with other departments. Professional communication, reliability, integrity, and the ability to meet deadlines in a busy hospitality environment are essential.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, full-service accommodation, dining, wellness facilities, and conference and events services. Shangri-La properties employ teams in guest services, food and beverage, housekeeping, engineering, finance, sales, and management. In the Philippines, the group operates recognized luxury properties and is a significant employer in the country’s tourism sector. Its workplace culture generally emphasizes courteous service, professional standards, teamwork, guest satisfaction, and employee development. Benefits and working conditions vary by property and employment contract, but hospitality roles may include meals, uniforms, training, discounts, and statutory benefits.

Working in Philippines

The Philippines offers hospitality, finance, tourism, customer service, technology, healthcare, and outsourcing opportunities, particularly in Metro Manila, Cebu, Boracay, Palawan, and major resort areas. Filipino culture is generally warm, family-oriented, community-minded, and English is widely used in workplaces. Island living can provide beaches, outdoor activities, and a relaxed lifestyle, although transport, healthcare access, internet reliability, and costs vary significantly by location. Metro Manila offers the broadest career market but has heavier traffic and higher urban expenses. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly arranged with assistance from the hiring company; working on a tourist visa is not permitted. Before relocating, confirm the written offer, housing, insurance, taxes, permit responsibilities, and contract terms. Local employees should prepare government identification and statutory registrations. Research weather, including typhoons, and choose accommodation near the workplace where possible.