Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR supports the hotel’s human resources function, including recruitment, onboarding, employee relations, training coordination, HR administration, policy implementation and colleague engagement. Candidates typically need a degree in human resources, business administration or a related field, together with relevant hotel or service-industry experience. Strong communication, organization and problem-solving skills are essential, as well as sound knowledge of Philippine labor practices and confidentiality requirements. The successful candidate is expected to provide responsive support to colleagues and managers, uphold Shangri-La standards, maintain accurate records and contribute to a positive, service-focused workplace culture.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for high standards of guest service, comfortable accommodation, dining, wellness and conference facilities. In the Philippines, Shangri-La operates well-established city and resort properties, including hotels in Manila and resorts in locations such as Boracay and Cebu. The company places strong emphasis on its people, guest satisfaction, cultural awareness and professional development. Human resources teams support recruitment, learning, employee engagement, compliance and the delivery of Shangri-La’s service culture. Benefits and compensation vary by property, position and experience, and may include service charge, meals, healthcare, staff accommodation or other hotel-specific benefits.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Visayas and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, Bohol and Davao. Resorts and city hotels regularly recruit professionals in human resources, front office, food and beverage, housekeeping, engineering and guest activities. Filipino culture is generally warm, family-oriented and community-minded, with English widely used in business and tourism. Lifestyle varies from busy urban living to relaxed beach or provincial communities; costs are usually lower outside Manila, although popular resort islands can be expensive. Foreign nationals normally need an appropriate work visa or permit arranged with employer support before taking employment. Relocating employees should confirm salary, service charge, accommodation, medical coverage, transport and tax arrangements in writing. Weather is tropical, with a dry season and a wet season, and travel between islands commonly uses domestic flights, ferries and buses.