Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and team leadership. Candidates typically need a degree in hospitality, business, or a related field, along with substantial experience in luxury or international hotel operations, including supervisory or departmental leadership. Strong knowledge of rooms, food and beverage, budgeting, guest relations, and operational controls is expected. The role requires excellent communication, decision-making, problem-solving, and people-management skills. The successful candidate should be commercially aware, hands-on, culturally sensitive, and able to maintain Shangri-La’s service standards while motivating colleagues and responding effectively to guest and business needs.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, personalized guest service, premium accommodation, and extensive facilities including restaurants, spas, meeting venues, and recreational offerings. In the Philippines, Shangri-La operates established properties in destinations such as Manila, Cebu, Boracay, and Mactan, serving leisure, business, and events markets. Employees generally work in structured, service-focused environments with strong attention to guest satisfaction, operational quality, professional presentation, and teamwork. Benefits and compensation vary by property, role, experience, and applicable service-charge arrangements.

Working in Philippines

The Philippines offers opportunities in luxury hotels, resorts, restaurants, events, tourism, and corporate services, particularly in Manila, Cebu, Boracay, Palawan, and other major destinations. Workplaces are generally welcoming and relationship-oriented, with English widely used in business and hospitality. Filipino culture values courtesy, family, community, adaptability, and attentive customer service. Lifestyle varies from busy urban living in Manila to a slower coastal routine in resort areas. Costs are usually lower than in many Western countries, although housing in central business districts and popular islands can be expensive. Foreign employees normally need an employment permit and a 9(g) pre-arranged employee visa, with the employer assisting with applications and compliance. Candidates should confirm medical, tax, accommodation, transport, insurance, and repatriation arrangements before relocating. The country’s tropical climate, diverse food, beaches, and strong hospitality culture are major attractions.