Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B is responsible for supervising daily restaurant operations at Sinfully, Shangri-La’s dessert and dining concept in the Philippines. Requirements typically include relevant hospitality or food-and-beverage experience, strong communication skills, knowledge of service standards, and the ability to lead a team. The successful candidate is expected to coordinate shifts, maintain excellent guest service, support training, monitor cleanliness and presentation, handle guest concerns professionally, and help achieve sales and operational targets. Flexibility, a positive attitude, attention to detail, and willingness to work weekends, holidays, and changing schedules are important. Experience with an international luxury hotel or resort is an advantage.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The company is known for warm Asian hospitality, high service standards, and upscale guest experiences. Its Philippine properties include prominent city hotels and resort destinations, offering accommodation, restaurants, wellness facilities, events, and leisure activities. Employees generally work in structured, service-focused environments with opportunities for training and career development across hotel departments and international locations. Benefits may vary by property but can include meals, uniforms, service charge, healthcare coverage, staff accommodation or allowances, and employee rates. Shangri-La places strong emphasis on guest satisfaction, teamwork, professionalism, and consistent brand standards.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort areas, especially in hotels, restaurants, tourism, and events. The culture is friendly, family-oriented, and strongly influenced by Filipino, Spanish, and international traditions. English is widely used in workplaces, while Filipino and regional languages are common in daily life. Island living can provide beaches, outdoor activities, warm weather, and a relaxed social atmosphere, although transport, internet reliability, and seasonal weather vary by location. Foreign employees usually need an employer-sponsored work permit and an appropriate visa; requirements depend on nationality, contract, and role. Employers commonly assist with documentation, but applicants should confirm details with the Philippine Bureau of Immigration or an embassy. Relocation costs, housing, taxes, medical coverage, and return travel should be clarified before accepting an offer.