Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead Shangri-La’s Chinese-market strategy in the Philippines, strengthening relationships with travel agencies, corporate partners, tour operators, and luxury guests. Requirements typically include substantial hospitality or tourism experience, strong knowledge of the Chinese travel market, excellent Mandarin and English communication skills, commercial awareness, and experience managing teams or key accounts. The successful candidate should understand Chinese guest preferences, drive room and resort revenue, coordinate with sales, marketing, reservations, and operations teams, and deliver consistently high service standards. Flexibility, cultural sensitivity, negotiation ability, leadership, and willingness to work in a resort environment are important.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, refined accommodation, restaurants, wellness facilities, and high-quality meetings and events. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Bonifacio Global City, Edsa Shangri-La in Mandaluyong, and Shangri-La Boracay. The company serves leisure travelers, corporate guests, families, and luxury tourism markets. Employees generally work in an international environment focused on guest satisfaction, operational excellence, commercial performance, employee development, and responsible business practices. Compensation may include accommodation or housing support, meals, transportation, medical coverage, service charge, bonuses, and other benefits depending on the property and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, and other resort destinations. Roles are available in hotels, restaurants, tourism sales, events, wellness, and guest services, with strong demand for professionals who understand Chinese travelers and speak Mandarin. Filipino culture is friendly, family-oriented, and welcoming, while English is widely used in business. Lifestyle varies from fast-paced Manila to relaxed island living, with warm weather, beaches, diving, local festivals, and affordable food and services. Foreign employees normally need an employer-sponsored work permit and an appropriate visa, commonly coordinated through the Bureau of Immigration and Department of Labor and Employment. Candidates should confirm requirements, taxation, accommodation, medical coverage, and relocation support before accepting an offer. Resort locations may be remote, so transport, internet access, healthcare, and housing should be checked carefully.