Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring excellent guest service, efficient staffing, beverage and food quality, outlet cleanliness, and compliance with Shangri-La standards. Requirements typically include a hospitality or related qualification, several years of food and beverage experience, and supervisory or managerial experience in a hotel, lounge, restaurant, or luxury hospitality environment. The candidate should have strong communication, leadership, guest-recovery, organization, and problem-solving skills. Knowledge of service procedures, point-of-sale systems, inventory control, beverage operations, and health and safety standards is expected. Flexibility to work shifts, weekends, and holidays is essential, along with a polished, professional manner and commitment to mentoring team members.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, attentive service, premium accommodation, distinctive dining, and comprehensive leisure facilities. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Manila and Shangri-La Mactan, Cebu. Its hotels employ professionals across food and beverage, rooms, culinary, events, engineering, finance, and guest services. Working for Shangri-La generally involves meeting detailed brand standards, delivering personalized guest experiences, maintaining professional presentation, and participating in training and development. Benefits may include service charge, meals, uniforms, healthcare, staff rates, and career opportunities, although packages vary by property and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, cruise businesses, and tourism companies regularly recruit service supervisors, managers, chefs, front-office staff, and event professionals. Filipino culture is generally warm, family-oriented, community-minded, and respectful, with English widely used in business and hospitality. Lifestyle varies from busy urban living in Manila to a slower beach-oriented pace in Cebu or Palawan. Employees should expect tropical weather, traffic in major cities, and varied living costs. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documentation. Relocation planning should cover accommodation, transport, healthcare, taxes, and local registration. International candidates should confirm the contract, benefits, service charge, probation terms, and immigration responsibilities directly with the employer.