Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff member welcomes guests, manages check-in and check-out, handles reservations and guest requests, provides information, processes payments, and coordinates with housekeeping and other departments. Applicants typically need a hospitality-related qualification or relevant hotel experience, good English communication skills, basic computer and cash-handling ability, and a professional appearance. The candidate is expected to be warm, efficient, accurate, discreet, and comfortable working shifts, weekends, and public holidays. Strong customer-service skills, patience, teamwork, and the ability to resolve guest concerns calmly are important for success in this role.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia and international markets. The brand is known for attentive service, comfortable surroundings, strong regional identity, and its “Shangri-La” tradition of warm Asian hospitality. In the Philippines, Shangri-La properties include major city and resort destinations such as Manila, Cebu, and Boracay. Employees typically work in a structured, service-focused environment with opportunities to develop skills in front office operations, guest relations, food and beverage, and hotel management. The company generally values professionalism, teamwork, cultural awareness, and consistent attention to guest satisfaction.

Working in Philippines

The Philippines offers hotel and resort opportunities across Luzon, Visayas, and Mindanao, especially in Manila, Cebu, Boracay, Palawan, and Bohol. Tourism jobs commonly include front office, housekeeping, food and beverage, events, diving, and guest services. Filipino culture is friendly, family-oriented, and strongly influenced by both Asian and Western traditions; English is widely used in workplaces. Island living can be relaxed and community-focused, with beaches, outdoor activities, affordable local food, and lively festivals, although transport and healthcare access vary outside major cities. Foreign employees generally need an employer-sponsored work visa or permit, while Filipino applicants can work without immigration sponsorship. Candidates should confirm accommodation, transport, medical coverage, service charges, and relocation assistance before accepting a resort position. Costs are highest in Manila and popular tourist islands, particularly during peak seasons.