Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) is expected to supervise daily in-room dining operations, coordinate service delivery, handle guest requests and complaints, and maintain Shangri-La’s standards for food quality, presentation, hygiene and hospitality. Candidates typically need hotel or restaurant experience, preferably in room service or a similar supervisory role, along with strong communication, organization and leadership skills. Familiarity with point-of-sale systems, order coordination, cash handling and food-safety procedures is advantageous. The role requires a professional appearance, a guest-focused attitude, flexibility to work shifts, weekends and holidays, and the ability to coach team members while working efficiently during busy periods.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and recognized for its hotels, resorts and distinctive service culture. Its portfolio includes Shangri-La, Kerry, JEN and other hospitality brands across Asia, the Middle East, Europe, North America and other international markets. In the Philippines, Shangri-La operates well-known properties serving business travelers, families, leisure guests and event customers. The company emphasizes warm hospitality, personalized guest experiences, operational excellence and employee development. Depending on the property, employees may receive benefits such as service charge participation, meals, uniforms, training, health coverage and staff rates at affiliated hotels. A Service Leader in Room Service contributes directly to guest satisfaction by ensuring accurate, timely and polished in-room dining while supporting colleagues and maintaining the hotel’s luxury standards.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other resort destinations. Hotels, restaurants, cruise-related businesses and tourism companies regularly seek trained staff in food and beverage, housekeeping, front office and guest services. Filipino culture is generally warm, family-oriented and welcoming, with English widely used in workplaces and tourism. Lifestyle varies from fast-paced city living to relaxed coastal communities; costs are usually lower outside major business districts, although resort areas can be seasonal and more expensive. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipinos relocating between islands should arrange transport, accommodation and local employment documents. Candidates should confirm salary, service charge, housing, transport, insurance, working hours and visa sponsorship directly with the employer before accepting an offer.