Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring prompt, friendly service, accurate order taking, proper cash handling, stock control, and compliance with food safety and hotel standards. Candidates are generally expected to have experience in food and beverage service, preferably in a luxury hotel or resort, along with strong communication and leadership skills. The role requires a service-oriented personality, good knowledge of beverages, the ability to train and motivate team members, and flexibility to work shifts, weekends, and holidays. Attention to detail, professionalism, and the ability to remain calm in a busy poolside environment are essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, high service standards, refined dining, and memorable guest experiences. In the Philippines, Shangri-La operates well-known properties including Shangri-La Mactan, Cebu and Shangri-La The Fort, Manila. The company offers careers across hotel operations, food and beverage, culinary services, guest relations, wellness, engineering, and management. Employees typically work in an international environment with structured training, opportunities for internal advancement, and strong emphasis on teamwork, guest satisfaction, and professional presentation. A pool-bar Service Leader would support frontline service while helping maintain the resort’s luxury standards and developing the performance of the beverage-service team.

Working in Philippines

The Philippines offers extensive hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Jobs are commonly available in hotels, restaurants, cruise support, diving, events, wellness, and tourism services. Filipino culture is generally warm, family-oriented, sociable, and welcoming to foreign workers, while English is widely used in business and hospitality. Lifestyle varies from energetic city living in Manila to a slower beach-and-resort routine in Cebu, Boracay, or Palawan. Costs are usually lower than in Western countries, although major cities and popular tourist islands can be expensive. Foreign employees normally need an employer-sponsored work permit and appropriate visa, with requirements depending on nationality and contract length. Employers often assist with documentation, accommodation, transport, and relocation, but these benefits should be confirmed before accepting an offer. Applicants should also research healthcare, taxation, local transport, and weather conditions.