Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the hotel’s training strategy and helps maintain Shangri-La’s service standards. Typical requirements include a diploma or degree in hospitality, human resources, training, or a related field; previous hotel experience; strong communication and presentation skills; and familiarity with learning needs analysis, onboarding, coaching, and performance development. The successful candidate is expected to coordinate training schedules, deliver or facilitate workshops, maintain accurate training records, support departmental trainers, and promote a consistent guest-focused culture. Experience in luxury hospitality, service excellence programs, employee engagement, and multicultural workplaces is advantageous. Professional English and good organizational, interpersonal, and follow-up skills are generally essential.

About the employer

Shangri-La Group is a global luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN, and Traders. The group is known for personalized service, distinctive locations, and its well-established hospitality philosophy centered on genuine care and Asian-inspired warmth. Shangri-La properties typically offer accommodation, dining, events, wellness, and leisure facilities, serving both international travelers and local communities. In the United Arab Emirates, the company operates high-end properties in prominent destinations and provides employees with opportunities to work in a multicultural environment. Benefits may include accommodation or housing support, meals, transportation, medical insurance, annual leave, travel benefits, and professional development, although packages vary by property and employment contract.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with major hospitality opportunities in Dubai, Abu Dhabi, Ras Al Khaimah, and Fujairah. Hotels, resorts, restaurants, event companies, airlines, spas, and tourism businesses regularly recruit international staff. The culture combines Islamic traditions, Emirati heritage, and a highly international lifestyle; respectful dress and behavior are important, especially during Ramadan. Living standards are modern, with excellent transport, shopping, beaches, healthcare, and entertainment, although rent and summer heat can be challenging. Most overseas employees require employer-sponsored residence and work visas, usually arranged after an offer and medical examination. Candidates should confirm salary, accommodation, transport, insurance, probation, gratuity, and leave terms before accepting. Bring authenticated qualifications when requested, and budget for initial expenses. The UAE has no personal income tax on employment salaries, but everyday costs vary considerably by emirate.