Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining receives guest orders by telephone, explains menus, confirms special requests, and enters details accurately into the hotel system. The role coordinates with the kitchen and service team, follows up on delivery times, handles guest questions, and maintains a courteous, professional manner. Candidates should have hotel or restaurant experience, strong communication skills, good English, and preferably Cantonese or Mandarin. Attention to detail, basic computer skills, a service-focused attitude, and the ability to work shifts, weekends, and public holidays are expected.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for hotels, resorts, and distinctive guest service across Asia and international markets. The group operates properties under the Shangri-La, Kerry, JEN, and Traders brands, serving business and leisure travelers. Shangri-La emphasizes warm Asian hospitality, personalized service, professional development, and high standards in food and beverage, accommodation, and guest relations. Employees typically work in multicultural teams and may receive benefits such as staff meals, uniform provision, training, medical coverage, service charge, and discounted stays, depending on the property and employment contract. Its Hong Kong hotels are positioned in the premium and luxury segments and offer opportunities in front office, restaurants, room service, culinary operations, housekeeping, sales, and corporate functions.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, finance, retail, logistics, technology, and professional services. Hospitality roles are concentrated on Hong Kong Island, Kowloon, and major districts such as Tsim Sha Tsui and Central. The culture blends Cantonese traditions, international influences, efficient service, and a fast-paced urban lifestyle. Residents enjoy excellent public transport, diverse food, hiking trails, beaches, shopping, and a vibrant arts scene, although housing can be expensive and space is limited. Foreign employees generally need an employment visa sponsored by a Hong Kong company; approval depends on a confirmed offer, suitable qualifications or experience, and proof that the role cannot easily be filled locally. Employers commonly assist with visa paperwork, but applicants should confirm housing, insurance, working hours, service charge, and contract terms before relocating. Cantonese is valuable, while English is widely used in international hotels.