Service Centre Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Centre Officer handles guest requests, telephone calls and internal service coordination, helping ensure prompt and courteous responses throughout the hotel. Typical requirements include relevant hospitality or customer-service experience, good spoken English and Cantonese, clear communication skills, computer literacy and a professional telephone manner. Mandarin may be advantageous. The successful candidate is expected to remain calm under pressure, record requests accurately, follow up with operating departments and deliver efficient, personalised service. Shift work, including evenings, weekends and public holidays, is normally required. A positive attitude, teamwork, attention to detail and familiarity with hotel systems will be valued.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-style service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Its hotels typically focus on attentive guest care, refined accommodation, dining, meetings and wellness experiences. Shangri-La places strong emphasis on warm, personalised service and professional development, offering employees opportunities to build careers across hotel operations and corporate functions. The company also promotes responsible business practices, local community engagement and high standards in safety and guest satisfaction. Working for Shangri-La can provide exposure to international guests, multicultural teams and established luxury-hotel procedures. Specific benefits, working hours and career progression for a Service Centre Officer depend on the Hong Kong property and the terms stated in the employment offer.

Working in Hong Kong

Hong Kong is a compact coastal city with a fast-paced lifestyle, excellent public transport and easy access to beaches, hiking trails and outlying islands. Hospitality remains an important employment sector, with opportunities in hotels, restaurants, events, tourism, retail and corporate services. The culture blends Cantonese traditions with international influences; Cantonese is widely used, while English is common in hotels and business environments. Rent can be expensive, especially in central areas, so many newcomers share accommodation or live in Kowloon or the New Territories. The MTR, buses and ferries make commuting straightforward. Foreign workers generally need an employer-sponsored employment visa before starting work, and applications require a confirmed offer and appropriate qualifications or experience. Employers may provide guidance, accommodation support or relocation assistance, but these benefits should be confirmed directly. Hong Kong offers excellent dining, career exposure and urban convenience, though long working hours and high living costs should be considered.