Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Café Malacca is responsible for welcoming guests, taking and serving orders, explaining menu items, handling payments, maintaining cleanliness, and delivering attentive service in a busy restaurant environment. Candidates should have relevant food-and-beverage experience, good communication skills, a pleasant and professional manner, and the ability to work efficiently under pressure. Fluency in English is generally expected; Cantonese and Mandarin are valuable advantages in Hong Kong. The successful candidate should be guest-focused, well-groomed, reliable, flexible with shifts, and willing to work weekends, public holidays, and extended hours when required. Hospitality training and knowledge of food safety standards are beneficial.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its hotels, resorts, residences, and related businesses worldwide. Its properties are recognised for personalised service, refined facilities, and strong attention to guest comfort. In Hong Kong, Shangri-La operates prestigious hotels serving international travellers, business guests, local residents, and event customers. The group offers careers across food and beverage, rooms, culinary operations, engineering, sales, and corporate functions. Employees typically work in multicultural teams and receive exposure to international hospitality standards. Depending on the property and employment contract, benefits may include service charge, staff meals, uniform, training, medical coverage, leave benefits, and opportunities for internal development. Exact terms vary by role, hotel, experience, and applicable Hong Kong employment regulations.

Working in Hong Kong

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Hospitality workers benefit from a fast-paced market, international guests, and strong demand for English-speaking staff, while Cantonese and Mandarin can improve employability. The culture blends Chinese traditions with global influences, with excellent food, efficient public transport, festivals, and a highly urban lifestyle. Housing is expensive, especially near Central, Kowloon, and major hotel districts, so many newcomers share accommodation or live farther from work. Non-residents generally need an approved employment visa before starting work; the employer normally sponsors the application and must provide a qualifying offer. Applicants should confirm salary, service charge, accommodation, medical benefits, and visa support directly with the employer. Hong Kong is not usually described as an island destination, but it includes Hong Kong Island, Kowloon, the New Territories, and outlying islands.