Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is expected to plan, coordinate and evaluate training programmes for hotel colleagues, supporting service standards, leadership development, onboarding and compliance. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The successful candidate should have strong facilitation, communication, organisational and presentation skills, be comfortable working with managers at all levels, and understand adult-learning principles. Experience with learning platforms, competency frameworks and training-needs analysis is advantageous. The role also requires professionalism, cultural awareness, initiative and the ability to measure training effectiveness while supporting Shangri-La’s guest-service values.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, personalised guest service and properties ranging from city hotels to beachfront resorts. Shangri-La places strong emphasis on colleague development, service culture, leadership and operational excellence. In Malaysia, the group has established hotel operations serving business and leisure travellers, with roles spanning rooms, food and beverage, culinary operations, sales, finance, engineering and people development. Employees generally work in multicultural environments with structured standards, training opportunities and an emphasis on creating memorable guest experiences.

Working in Malaysia

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, education, technology and shared services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Island living in Langkawi or Penang combines beaches, tropical weather, affordable local food and a relaxed social atmosphere, although transport, healthcare and housing can vary outside major centres. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences reflected in language, festivals and cuisine. English is widely used in business and hospitality. Foreign employees normally need an employer-sponsored Employment Pass, and should not begin work before approval. Employers usually assist with immigration paperwork, accommodation guidance and relocation. Check current visa rules with the Malaysian Immigration Department, and budget for deposits, insurance, transport and higher expatriate housing costs in popular areas.