Front Office Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and guest requests, prepares bills, and coordinates with housekeeping and other hotel departments. Candidates should have a diploma or certificate in hospitality, tourism, or a related field, together with strong spoken and written English. Additional languages, hotel front-office experience, and familiarity with property-management systems are advantageous. The role requires a polished appearance, professional communication, good computer skills, attention to detail, and a calm, service-focused attitude. Shangri-La expects flexibility for shift work, weekends, and public holidays, as well as the ability to resolve problems courteously and deliver consistently high standards of guest service.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong and known for its hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The group operates properties under the Shangri-La, Kerry, JEN, and Traders brands, with a strong emphasis on warm Asian hospitality and personalized guest experiences. Its Malaysian portfolio includes established city hotels and resort properties in destinations such as Kuala Lumpur, Penang, and Sabah. Employees typically work in multicultural teams and receive structured operational training, while eligible staff may access internal career opportunities across the wider group. Exact benefits vary by property, but hotel roles commonly include meals, uniforms, medical coverage, service charge participation, and staff accommodation or allowances where available.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Island locations such as Langkawi, Penang, Tioman, and the Perhentian Islands provide a relaxed lifestyle, beaches, water activities, and strong seasonal demand for hotel, food-and-beverage, recreation, and guest-service staff. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous traditions reflected in food, festivals, language, and daily life. Living costs are generally moderate, though island accommodation and transport can be more expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the company must complete the relevant immigration process before work begins. Candidates should confirm accommodation, transport, medical cover, service charge, contract terms, and visa responsibilities with the employer. English is widely used in tourism, while Malay is useful for daily communication.