Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager is responsible for managing restaurant bookings, coordinating seating plans, handling guest enquiries, and maximising table utilisation and revenue. Candidates should have several years of experience in restaurant reservations, guest services, or hospitality operations, ideally within an upscale hotel or resort. Strong communication, organisation, problem-solving, and customer-service skills are essential. Familiarity with reservation systems, restaurant procedures, revenue techniques, and Microsoft Office is expected. The successful candidate should be confident supervising a team, managing busy periods, resolving complaints professionally, and working closely with restaurant, front-office, sales, and event teams. Flexibility to work shifts, weekends, and public holidays is normally required.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for warm Asian hospitality, high service standards, and distinctive properties in city and resort destinations. Shangri-La hotels typically offer accommodation, restaurants, bars, wellness facilities, meetings, and events, creating opportunities across guest services, food and beverage, culinary operations, sales, finance, and management. In Malaysia, the company has operated well-known properties serving both leisure and business travellers. Employees can expect a structured hotel environment, international service practices, training opportunities, and interaction with guests and colleagues from diverse backgrounds. Exact benefits, working conditions, and career progression depend on the individual property and employment contract.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca, and other resort destinations. Jobs are available in hotels, restaurants, resorts, tourism, events, guest services, and reservations. The culture blends Malay, Chinese, Indian, Indigenous, and international influences, with English widely used in tourism workplaces. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular islands can be more expensive. Malaysia provides beaches, rainforest, food markets, heritage towns, and excellent regional travel links. Foreign employees normally need an employer-sponsored Employment Pass, with approval depending on qualifications, salary, nationality, and current immigration rules; the employer usually manages the application. Relocating candidates should confirm accommodation, medical cover, taxes, transport, contract terms, and probation arrangements before accepting an offer. Resort locations may be quieter but more seasonal, while cities provide broader career options and amenities.