Assistant Outlet Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or dining outlet, ensuring excellent guest service, efficient staffing, and compliance with Shangri-La standards. Candidates typically need hospitality experience, supervisory ability, good knowledge of food and beverage operations, and strong communication skills in English; additional languages are helpful. Responsibilities include coordinating shifts, coaching colleagues, handling guest feedback, monitoring service quality, supporting stock and cost controls, and maintaining health, safety, and hygiene standards. The successful candidate is expected to be hands-on, organised, commercially aware, and comfortable working flexible hours, weekends, and public holidays in a busy hotel environment.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, and properties ranging from city hotels to beach and island resorts. In Malaysia, Shangri-La operates several established hotels and resorts, offering roles across food and beverage, rooms, events, wellness, engineering, and corporate functions. Employees generally work in multicultural teams and may receive benefits such as staff meals, accommodation or transport support, training, hotel discounts, and career development, depending on the property and employment contract. The Assistant Outlet Manager role would typically contribute directly to guest satisfaction, outlet performance, team development, and revenue results.

Working in Malaysia

Malaysia offers strong hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and other resort destinations. Penang combines a lively food culture, historic architecture, beaches, and a more urban lifestyle, while Langkawi provides a quieter island setting with resorts, nature, and tourism-focused employment. Malaysian culture is diverse, influenced by Malay, Chinese, Indian, and indigenous communities, with festivals, religious traditions, and excellent cuisine. Living costs vary, with resort islands often having fewer housing choices and higher prices for imported goods. Foreign nationals normally require an employer-sponsored employment pass, and the employer generally handles approval and related immigration procedures before work begins. Candidates should confirm salary, accommodation, transport, medical coverage, contract terms, and work-permit responsibilities before relocating. English is widely used in hotels, while Malay and other languages are valuable advantages.