IT Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The IT Executive supports the hotel’s day-to-day technology operations, including computers, networks, hotel systems, user accounts, hardware, software and technical troubleshooting. Candidates are generally expected to hold a diploma or degree in Information Technology, Computer Science or a related field, with practical experience in IT support, networking and system administration. Familiarity with hospitality platforms, cybersecurity, data protection and help-desk procedures is advantageous. The role requires strong communication skills, patience, sound problem-solving ability and a service-focused attitude. The successful candidate should be willing to work flexible shifts, respond to urgent technical issues and collaborate with hotel departments to maintain reliable, secure and efficient technology services.

About the employer

Shangri-La is a leading international luxury hospitality group founded in Hong Kong, operating hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other destinations. Its properties are known for attentive service, comfortable accommodation, distinctive dining and strong guest experiences. In Malaysia, Shangri-La operates well-established hotels and resorts in locations including Kuala Lumpur, Penang and Kota Kinabalu. The company employs people across hotel operations, food and beverage, engineering, finance, information technology, guest services and management. An IT Executive working for Shangri-La would typically support the technology infrastructure that enables reservations, point-of-sale systems, guest services, communications and internal business operations. The working environment is professional and service-oriented, with opportunities to develop within a large international hotel group.

Working in Malaysia

Malaysia offers hospitality and IT opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Peninsular Malaysia and Borneo provide different lifestyles: cities are busy and multicultural, while island areas are more relaxed, outdoors-focused and seasonal. Malay, Chinese and Indian traditions shape local food, festivals and daily life, and English is widely used in hotels and business settings. Rent and transport costs vary considerably, with resort islands often having fewer housing choices and higher prices. Foreign nationals normally need an employment pass sponsored by their Malaysian employer; the company usually manages the application and approval process before work begins. Candidates should verify current immigration rules, medical requirements and contract terms. Relocation planning should include accommodation, transport, insurance, banking, climate, and access to healthcare. Hospitality work may involve shifts, weekends and public holidays, but it can provide valuable international experience and career mobility.