Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager is expected to develop and maintain business relationships, identify new revenue opportunities, manage corporate and leisure accounts, and achieve agreed sales targets. Requirements typically include a degree or diploma in hospitality, business, marketing, or a related field, together with several years of hotel sales experience. Strong communication, negotiation, presentation, and networking skills are essential. The candidate should understand the Malaysian hospitality market, be commercially minded, customer-focused, organised, and comfortable working with revenue, reservations, events, and operations teams. Flexibility, professional conduct, knowledge of sales systems, and willingness to attend client meetings and industry events are also expected.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for personalised Asian hospitality, high service standards, and a strong focus on guest comfort. Its Malaysian properties serve business travellers, leisure guests, families, and events, offering accommodation, restaurants, meeting facilities, and wellness experiences. Shangri-La places emphasis on employee development, teamwork, service excellence, and creating memorable guest experiences. Depending on the property, employees may work with international visitors, corporate clients, travel partners, and local businesses. Sales positions generally support hotel occupancy, room revenue, meetings and events, dining, and long-term commercial partnerships.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Sales professionals can find roles in hotels, resorts, tourism companies, events, travel agencies, and destination marketing. The culture combines Malay, Chinese, Indian, Indigenous, and international influences, with English widely used in business and tourism. Lifestyle costs are moderate compared with many global cities, although Kuala Lumpur and popular islands can be more expensive. Langkawi provides a relaxed island setting, beaches, outdoor activities, and a strong resort economy, while Penang offers heritage, food, and urban amenities. Foreign candidates generally need an employer-sponsored Employment Pass, and the hiring company must handle the relevant approval process. Before relocating, confirm salary, accommodation, insurance, working hours, transport, and visa support. Malaysia’s tropical climate is warm and humid year-round, with monsoon conditions varying by region.