Service Associate - Human Resources

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Human Resources supports the hotel’s HR team with employee records, filing, attendance and leave administration, recruitment coordination, onboarding, staff communication and general office duties. Candidates typically need a diploma or degree in Human Resources, Business Administration, Hospitality Management or a related field, although relevant hotel experience may also be considered. The role requires good organization, confidentiality, computer literacy and clear communication skills. The successful candidate is expected to provide friendly and timely service to colleagues, handle sensitive information professionally, follow company policies and maintain accurate records. Previous experience in a hotel or service environment is advantageous.

About the employer

Shangri-La Group is an international luxury hospitality company founded in Hong Kong and known for its hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe and other global destinations. Its properties are recognized for warm Asian hospitality, high service standards and extensive guest facilities, including restaurants, spas, meeting venues and leisure activities. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila, Cebu and Boracay. The company employs people across hotel operations, food and beverage, guest services, finance, engineering and human resources. Staff members generally work in a professional, guest-focused environment with structured procedures, training opportunities and a strong emphasis on teamwork, service quality and employee conduct.

Working in Philippines

The Philippines offers hospitality, tourism, customer service, retail, business-process outsourcing and education opportunities, especially in Manila, Cebu, Boracay, Palawan and other major resort destinations. Filipino culture is welcoming, family-oriented and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living to a relaxed coastal pace, with affordable local food, beaches and outdoor activities. Housing and transport costs are usually lower outside Manila, although salaries may also be lower in resort areas. Foreign nationals must obtain appropriate permission to work; employers normally assist with a work permit and, where applicable, a 9(g) pre-arranged employee visa. A tourist visa does not authorize employment. Relocating candidates should budget for accommodation deposits, health insurance, transport and document processing, and confirm visa, tax and employment terms directly with the employer.