Guest Relations Officer - Japanese Speaking

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer supports guests throughout their stay, provides a warm and personalised welcome, handles enquiries and requests, resolves service concerns, and coordinates with departments such as Front Office, Housekeeping, Food and Beverage, and Concierge. Japanese language fluency is expected, along with strong English communication skills; Indonesian language ability is an advantage. Candidates should have previous experience in guest relations, front office, concierge, or luxury hospitality, preferably in an international hotel. The role requires excellent interpersonal skills, cultural awareness, professional presentation, attention to detail, flexibility, and the ability to remain calm while delivering discreet, high-quality service.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and recognised for its distinctive Asian-inspired hospitality. It operates luxury hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties are known for attentive service, comfortable surroundings, strong food and beverage operations, and a focus on creating memorable guest experiences. Employees typically work in multicultural teams and are expected to demonstrate warmth, professionalism, cultural sensitivity, and genuine care for guests. Depending on the property and country, benefits may include meals, uniforms, staff accommodation or allowances, service charge, medical coverage, training, and opportunities for internal career development.

Working in Indonesia

For a Shangri-La role in Indonesia, Bali is the most likely island setting, although opportunities also exist in Jakarta on Java and other resort destinations. Bali offers strong employment prospects in hotels, restaurants, wellness, tourism, events, and customer service. Its lifestyle combines beaches, tropical weather, Hindu ceremonies, temples, arts, local markets, and a large international community. Living costs vary considerably: resort areas such as Nusa Dua, Seminyak, and Canggu are generally more expensive than inland towns. Candidates should respect local customs, dress appropriately at religious sites, and prepare for a busy high-season workload. Foreign employees normally need an employer-sponsored work permit and appropriate Indonesian immigration visa; working on a tourist visa is not permitted. Confirm sponsorship, accommodation, insurance, taxes, and relocation support directly with Shangri-La before accepting an offer.