Family Experience Host

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Host creates welcoming, memorable experiences for children and families at Shangri-La Hong Kong. Responsibilities may include organising family activities, assisting with children’s programmes, explaining facilities, responding to guest requests, and coordinating with Front Office, Food and Beverage, and Recreation teams. Candidates should have experience in hospitality, childcare, guest relations, events, or entertainment, with strong spoken English; Cantonese and Mandarin are valuable. The role requires warmth, patience, creativity, confidence with children, excellent communication, and a strong commitment to safety and service standards. Flexibility to work weekends, public holidays, and varying shifts is expected. First-aid, childcare, or activity-leadership training would be advantageous.

About the employer

Shangri-La Group is a Hong Kong-founded luxury hospitality company with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group operates well-known brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Its service philosophy focuses on genuine hospitality, personalised guest care, and creating a strong sense of welcome. In Hong Kong, Shangri-La properties serve business travellers, leisure guests, families, and long-stay visitors, offering accommodation, dining, meetings, wellness, and recreational services. Employees typically work in a multicultural environment with opportunities to develop through structured training and internal career pathways. The company places importance on professionalism, cultural awareness, teamwork, and anticipating guest needs, making it a suitable employer for candidates interested in a long-term career in luxury hotels and international hospitality.

Working in Hong Kong

Hong Kong offers strong opportunities in luxury hotels, restaurants, tourism, retail, finance, technology, education, and events. The culture blends Cantonese traditions with international influences, reflected in its food, festivals, efficient public transport, and fast-paced working style. City life is energetic and convenient, while beaches, hiking trails, islands, and country parks provide easy escapes from the urban centre. Rent can be high, particularly on Hong Kong Island and in Kowloon, so shared accommodation or living in the New Territories may be practical. Eligible overseas professionals generally need an approved employment visa before starting work; employers commonly support applications under the General Employment Policy, subject to qualifications, salary, and a confirmed job offer. Dependants may be eligible for accompanying visas. New arrivals should budget for deposits, transport, healthcare, and daily living costs, and confirm visa, housing, and insurance arrangements with the employer.