Waiter / Waitress - Lobby Lounge (侍應生)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress serves guests in the Lobby Lounge, taking orders, delivering food and beverages, maintaining table presentation, processing bills, and ensuring a polished guest experience. Candidates should have hospitality or restaurant experience, a friendly and attentive manner, good communication skills, and the ability to work efficiently during busy periods. Cantonese and English are valuable in Hong Kong; additional languages are an advantage. The role requires grooming, teamwork, product knowledge, flexibility to work shifts, weekends, and public holidays, and a strong commitment to Shangri-La service standards. Basic cash-handling knowledge and food-and-beverage awareness are also expected.

About the employer

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is known for its warm Asian hospitality, high service standards, elegant guest environments, and strong emphasis on personalised care. In Hong Kong, Shangri-La operates prominent luxury hotels, including Island Shangri-La and Kowloon Shangri-La, serving business travellers, tourists, local residents, and corporate events. Employees typically work in a multicultural environment with structured training, career development opportunities, staff dining, and hotel-related benefits. A Lobby Lounge waiter or waitress represents the brand directly by delivering attentive, discreet, and efficient food-and-beverage service while helping create a welcoming atmosphere for guests.

Working in Hong Kong

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Its culture blends Cantonese traditions with international influences, and workplaces commonly value punctuality, courtesy, efficiency, and multilingual communication. Lifestyle is fast-paced but convenient, with excellent public transport, varied dining, shopping, hiking trails, beaches, and vibrant neighbourhoods. Housing can be expensive, especially near major business districts, so many newcomers share apartments or live in areas connected by the MTR. Foreign workers generally need an employment visa sponsored by a Hong Kong employer; qualifications, relevant experience, a confirmed job offer, and proof that the role cannot readily be filled locally may be required. Employers often assist with visa paperwork, but applicants should confirm current Immigration Department rules. New arrivals should arrange accommodation, medical coverage, banking, and an Octopus transport card.