Captain - Lobster Bar & Grill

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Captain leads daily service at Lobster Bar & Grill, ensuring warm, efficient and polished guest experiences. Requirements typically include previous experience as a restaurant captain, supervisor or senior server in an upscale hotel or fine-dining venue, strong knowledge of food and beverage service, good English communication and the ability to work shifts, weekends and public holidays. Cantonese or additional languages may be advantageous. The successful candidate is expected to coordinate servers, brief the team, handle guest requests and complaints professionally, maintain service and hygiene standards, support upselling, and work closely with the kitchen and management team. A well-groomed appearance, reliable attitude, attention to detail and genuine hospitality are essential.

About the employer

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for refined service, strong Asian hospitality values and distinctive dining, wellness and guest-experience offerings. Shangri-La hotels generally provide structured operating standards, training opportunities and career mobility across departments and properties. In Hong Kong, the company operates prominent luxury hotels including Island Shangri-La and Kowloon Shangri-La, serving business travellers, leisure guests, local diners and major events. Employees may receive benefits such as staff meals, uniforms, medical coverage, leave entitlement, training and hotel discounts, although exact terms depend on the property and employment contract. The Lobster Bar & Grill role is suited to someone who enjoys a sophisticated restaurant environment and can maintain consistently high service standards during busy periods.

Working in Hong Kong

Hong Kong is a highly connected city with opportunities in hotels, restaurants, bars, events, retail, finance, technology and professional services. Its hospitality sector is international and fast-paced, with strong demand for experienced supervisors and multilingual service staff. The culture blends Cantonese traditions, global influences, excellent food and a strong work ethic. Lifestyle options range from dense urban neighbourhoods and nightlife to beaches, hiking trails and outlying islands. Rents are among the highest in Asia, so many employees share accommodation or live in areas such as Kowloon, the New Territories or nearby islands. Overseas hires normally need an employment visa sponsored by the employer; applicants must show relevant qualifications or experience and receive an approved job offer. Dependants may be eligible for related visas. Before relocating, confirm salary, service charge, housing, medical coverage, working hours and visa responsibilities in writing.