Transportation Program Manager, ROC Quality Management

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role manages transportation quality programs for Amazon’s Regional Operations Center (ROC) in Japan. Responsibilities typically include monitoring carrier and delivery performance, identifying process or service defects, leading root-cause analysis, coordinating corrective actions, and reporting quality metrics to senior stakeholders. Candidates are expected to have experience in transportation, logistics, operations, or program management, with strong analytical, organizational, and communication skills. The role requires the ability to manage multiple projects, influence teams without direct authority, work with international stakeholders, and use data to improve operational performance. Fluency in Japanese and business-level English may be required, along with proficiency in Excel and familiarity with process-improvement methods.

About the employer

Amazon is a global technology and commerce company founded in 1994 and headquartered in Seattle. It operates online marketplaces, fulfillment centers, transportation networks, cloud computing services through Amazon Web Services, digital entertainment platforms, advertising services, and consumer products. In Japan, Amazon has a substantial retail, logistics, technology, and customer-service presence, supported by fulfillment centers, delivery partners, and corporate offices. The company is known for its customer-focused culture and leadership principles, including ownership, inventing and simplifying, operational excellence, and insisting on high standards. Employees commonly work in fast-paced, data-driven environments where they are expected to solve complex problems, improve processes, and deliver measurable results. Benefits and compensation vary by role, location, seniority, and employment arrangement.

Working in Japan

Japan offers opportunities in logistics, technology, manufacturing, finance, tourism, education, healthcare, and international business. Tokyo and Osaka have the broadest employment markets, while Nagoya is strong in manufacturing and transport; regional cities can offer lower living costs and a quieter lifestyle. Japanese culture values punctuality, respect, teamwork, and careful communication, although international workplaces often use English. Daily life is convenient, with excellent public transport, reliable services, and diverse food, but housing and commuting in major cities can be expensive. Foreign workers usually need an employer-sponsored work visa matching their occupation, and highly skilled professionals may qualify for a faster points-based route. Before relocating, arrange a residence card, housing, health insurance, tax registration, and a bank account. Learning basic Japanese is highly recommended for practical and social integration.