Customer Care Manager - Home Care across Brisbane Northside

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Care Manager will oversee home-care services for clients across Brisbane’s northside, supporting service quality, client satisfaction, care coordination and day-to-day team performance. Requirements typically include relevant experience in home care, aged care, disability services, community care or customer service management; strong communication and organisational skills; knowledge of Australian care standards; and the ability to manage competing priorities. Candidates are expected to build positive relationships with clients, families, support workers and healthcare professionals, respond promptly to concerns, maintain accurate records and promote safe, person-centred care. A relevant qualification, driver’s licence, police check and working-with-children or disability-sector clearances may be required.

About the employer

Healthcare Australia is a major Australian health and community-care workforce and services organisation. It supports hospitals, aged-care providers, disability services, home-care clients and other healthcare organisations by supplying qualified professionals and delivering care services. The company operates across Australia and offers roles spanning nursing, allied health, support work, administration, care coordination and management. Its home-care operations focus on helping people remain safe, independent and connected in their own homes, while providing families and clients with dependable support. Employees may work with multidisciplinary teams and diverse client groups, including older people and individuals living with disability or complex care needs. Healthcare Australia generally emphasises compliance, professional standards, client wellbeing, responsive service and ongoing workforce development.

Working in Australia

Australia offers strong opportunities in healthcare, aged care, disability support, nursing, technology, construction, education and professional services. Brisbane and the wider Queensland region provide a warm climate, growing population and demand for home-care and community-health workers. Australian workplace culture is generally practical, direct and respectful, with emphasis on safety, reliability, inclusion and work-life balance. Lifestyle benefits include beaches, national parks, outdoor activities and multicultural communities, although housing and transport costs vary considerably by city. Skilled workers may explore employer-sponsored, state-nominated or independent skilled visas, while working holiday options suit eligible younger applicants. Health-sector roles commonly require recognised qualifications, English proficiency, police checks, immunisation evidence and sector-specific clearances. Before relocating, check registration requirements, visa conditions, tax, accommodation and health insurance through official Australian government sources.