Online Product Support Associate

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Online Product Support Associate supports customers and internal teams using Metrobank’s digital and online banking products. Typical responsibilities include responding to product-related inquiries, troubleshooting access or transaction concerns, documenting cases, coordinating with technical and operations teams, and helping improve customer experience. Candidates are generally expected to have a bachelor’s degree, strong communication and problem-solving skills, customer-service experience, basic digital banking or technology knowledge, and good attention to detail. The role requires patience, professionalism, adaptability, confidentiality, and the ability to work with service targets and shifting schedules. Familiarity with online banking platforms, ticketing systems, and basic incident escalation processes is an advantage.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Established in 1962, it provides retail and consumer banking, corporate and commercial banking, wealth management, investment banking, treasury, payments, and digital financial services. Headquartered in Makati City, Metrobank serves individuals, businesses, institutions, and government-related customers through branches, electronic channels, and other service platforms across the country. The bank is part of the Metrobank Group, which has interests in banking, financial services, and related businesses. Metrobank continues to invest in digital banking, customer experience, cybersecurity, and technology-enabled operations. Employees may find opportunities in customer support, technology, operations, risk, finance, sales, and relationship management, with roles ranging from entry-level associates to specialist and leadership positions.

Working in Philippines

The Philippines offers employment opportunities in banking, fintech, business-process outsourcing, technology, retail, tourism, healthcare, and shared services. Metro Manila, particularly Makati, Taguig, and Quezon City, is the country’s main corporate and financial center, while Cebu and Davao also have growing business sectors. Filipino culture is generally warm, family-oriented, service-minded, and English-friendly. Life in Metro Manila provides extensive dining, shopping, entertainment, and professional networking, although traffic, housing costs, and rainy-season disruptions can be challenging. The country’s islands offer beaches, mountains, diving, and a slower lifestyle, but job availability is more concentrated in major cities. Foreign nationals normally need an employer-sponsored work visa or permit; requirements vary by nationality and role. Relocating employees should arrange lawful employment, health insurance, suitable housing, transportation, and documentation before arrival. Local applicants generally need valid identification and standard employment records.