CSR TELLER, FEDERAL TOWER CENTER

Role summary

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The CSR Teller handles over-the-counter transactions such as deposits, withdrawals, payments, check processing, account inquiries, and other branch services. The role typically requires a bachelor’s degree, preferably in business, finance, accounting, or a related field, along with strong customer-service, communication, numerical, and documentation skills. Cash-handling experience is an advantage, although entry-level applicants may be considered. The successful candidate is expected to maintain accuracy, follow banking procedures and regulatory controls, protect customer information, balance cash and records, and provide courteous, efficient service. The role may also involve identifying customer needs, recommending suitable products, meeting service or sales goals, and supporting general branch operations.

About the employer

Metrobank, formally Metropolitan Bank & Trust Company, is one of the Philippines’ largest universal banks. Founded in 1962, it provides retail and commercial banking, corporate finance, investment banking, treasury, remittance, credit-card, wealth-management, and digital-banking services. The bank serves individual customers, small and medium-sized enterprises, large corporations, and government-related institutions through branches, digital channels, and specialized financial-service subsidiaries. Metrobank is known for its nationwide presence and established position in the Philippine financial sector. Employees generally work in a structured, regulated environment where customer service, operational accuracy, integrity, compliance, and risk awareness are important. A branch CSR Teller supports the bank’s day-to-day relationship with customers by processing transactions accurately and helping clients access appropriate banking services.

Working in Philippines

The Philippines offers banking, business-process outsourcing, technology, tourism, healthcare, education, and logistics opportunities, especially in Metro Manila, Cebu, and Davao. Its culture is friendly, family-oriented, and strongly influenced by Spanish, American, Asian, and indigenous traditions. English is widely used in business, while Filipino and regional languages are common socially. Lifestyle varies from fast-paced urban living in Manila to more relaxed coastal and provincial communities. Costs are generally lower than in many Western countries, though central Manila housing and commuting can be expensive. Foreign nationals normally need an employer-sponsored 9(g) work visa or an appropriate employment permit; tourist status does not authorize employment. Applicants should confirm current requirements with the Philippine Bureau of Immigration and Department of Labor and Employment. Relocating usually involves arranging a formal job offer, authenticated documents, accommodation, healthcare coverage, and transport planning.