CBS - COLLECTIONS ASSOCIATE

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Collections Associate is expected to contact customers with overdue accounts, explain outstanding balances, negotiate suitable payment arrangements, document collection activities, and follow bank policies and regulatory requirements. Candidates typically need a bachelor’s degree, good communication and negotiation skills, basic computer literacy, attention to detail, and the ability to work toward collection targets. Previous experience in collections, customer service, banking, or contact-center operations is advantageous. The role requires professionalism, resilience, confidentiality, sound judgment, and willingness to work on shifting schedules when required.

About the employer

Metrobank, formally Metropolitan Bank & Trust Company, is one of the Philippines’ largest and most established universal banks. It provides retail and commercial banking, corporate finance, investment banking, treasury, wealth management, cards, loans, and digital banking services to individuals and businesses. Founded in 1962, the bank has built a nationwide presence through branches, ATMs, digital channels, and a broad network of employees. Metrobank serves consumers, small and medium-sized enterprises, large corporations, and institutional clients. Its workplace commonly emphasizes customer service, responsible banking, integrity, performance, collaboration, and professional development. The company is part of the broader Metrobank Group, which has interests across financial services and related industries. Employees may gain experience in a structured banking environment with opportunities to progress across operations, customer service, sales, risk, technology, and other specialist functions.

Working in Philippines

The Philippines offers employment opportunities in banking, shared services, customer support, information technology, healthcare, education, tourism, logistics, and business-process outsourcing. Major career centers include Metro Manila, Cebu, Davao, and Clark. Filipino culture is generally friendly, family-oriented, community-minded, and respectful, with English widely used in workplaces. Lifestyle varies from fast-paced urban living to more relaxed coastal and provincial communities. Costs are usually lower than in many Western countries, although housing and transport in Manila can be expensive. Foreign nationals normally need an appropriate work visa or permit sponsored or supported by an employer; tourist status does not authorize employment. Relocating workers should arrange a valid passport, employment contract, accommodation, health insurance, tax registration, and local immigration documentation. The country has a tropical climate, excellent beaches, and diverse cuisine, but newcomers should prepare for traffic, rainy-season disruptions, and occasional typhoons.