CBS - COLLECTIONS ASSOCIATE

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Collections Associate is expected to contact customers with overdue accounts, explain payment obligations, negotiate suitable repayment arrangements, and document collection activities accurately. The role typically requires a college degree, good communication and negotiation skills, customer-service orientation, basic computer proficiency, and the ability to work with targets and confidential financial information. Candidates should be persistent, professional, organized, and comfortable handling difficult conversations. Previous experience in collections, customer service, banking, or a contact-center environment is an advantage. The position may involve outbound calls, follow-ups, account monitoring, and compliance with Metrobank’s policies and Philippine banking regulations.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Established in 1962, it provides a broad range of services to individual customers, businesses, institutions, and high-net-worth clients. Its offerings include deposits, consumer and corporate lending, credit cards, treasury services, investment banking, wealth management, and digital banking. Metrobank operates through branches, ATMs, digital platforms, and specialized business units across the country, supported by a large workforce. The bank is part of the Metrobank Group and is known for serving both retail and commercial customers. Employees generally work in a structured, regulated environment where customer service, risk awareness, integrity, accuracy, and confidentiality are important. Benefits and compensation may vary according to role, experience, location, and employment status.

Working in Philippines

The Philippines offers job opportunities in banking, business-process outsourcing, technology, healthcare, tourism, retail, logistics, and education. Major employment centers include Metro Manila, Cebu, Davao, and Clark. Filipino culture is generally warm, family-oriented, community-focused, and English is widely used in workplaces. Lifestyle varies from busy urban living, traffic, and higher rents in Manila to a more relaxed and affordable pace in provincial areas and island destinations. Public transport is inexpensive but can be crowded. Foreign nationals usually need an appropriate work visa or permit, normally arranged with employer support; entering as a tourist does not authorize employment. Relocating workers should budget for housing deposits, healthcare, transportation, and local documentation. The country has tropical weather, beautiful beaches, and diverse regional cuisines, but newcomers should prepare for typhoons, humidity, and occasional infrastructure disruptions.