Service Delivery Lead

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Delivery Lead is responsible for ensuring reliable, high-quality services for customers and internal stakeholders. Requirements typically include experience in service management, operational delivery, stakeholder engagement, process improvement, incident and issue management, and performance reporting. Familiarity with ITIL, service-level agreements, risk management, and continuous improvement is advantageous. The successful candidate should communicate clearly, manage competing priorities, lead service partners, and work collaboratively across a complex airline environment. Qantas would expect a customer-focused, commercially aware professional who can identify problems, implement practical solutions, and maintain high standards of safety, compliance, and operational performance.

About the employer

Qantas Airways Limited is Australia’s flagship airline and one of the world’s oldest continuously operating airlines. Founded in 1920, the Qantas Group provides domestic and international passenger services, freight, loyalty, travel and associated aviation services through brands including Qantas and Jetstar. Its extensive network connects Australian cities with destinations across Asia, Europe, North America, New Zealand and the Pacific. Qantas employs a large, diverse workforce across flight operations, engineering, airports, customer service, technology and corporate functions. The company places strong emphasis on safety, operational reliability, customer experience and sustainability. Employees typically work in a highly regulated, collaborative environment where service quality and resilience are important. Benefits may include travel privileges, professional development, flexible work arrangements for eligible roles and access to employee wellbeing programs.

Working in Australia

Australia offers opportunities in aviation, logistics, technology, healthcare, construction, education, tourism and professional services, with major employment centres in Sydney, Melbourne, Brisbane, Perth and Adelaide. The culture is generally informal, multicultural and direct, with a strong focus on work-life balance, fairness and outdoor activities. Lifestyle options range from vibrant city living and beaches to regional communities and extensive national parks, although housing and transport costs can be high in major cities. Skilled workers may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or temporary graduate options, depending on their occupation, qualifications and experience. Applicants should check current requirements with the Australian Department of Home Affairs. Relocating usually involves arranging a visa, employment rights, health insurance, accommodation, tax registration and banking. Qantas roles may require background checks, work rights and flexibility around operational schedules.