[Rooms] Duty Manager - Bvlgari Hotel Tokyo

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Rooms Duty Manager oversees daily Rooms Division operations, including Front Office, guest services, and coordination with Housekeeping. Candidates should have relevant luxury-hotel experience, strong knowledge of front-office procedures, excellent communication skills, and professional English; Japanese or other languages may be advantageous. The role requires leadership, sound judgment, attention to detail, and the ability to resolve guest concerns discreetly and efficiently. The successful candidate is expected to maintain Bvlgari service standards, support colleagues, manage operational issues during shifts, ensure guest satisfaction, and represent the hotel with confidence, warmth, and professionalism.

About the employer

Bvlgari Hotel Tokyo is a luxury hotel located in the Tokyo Midtown Yaesu area, combining Bvlgari’s Italian design heritage with Japanese hospitality. The property offers sophisticated rooms and suites, restaurants and bars, event facilities, a spa, and highly personalised guest services. It is part of Bulgari Hotels & Resorts, the hospitality collection associated with the renowned Italian jewellery and luxury-goods house, and operates in collaboration with Marriott International. The hotel serves international leisure travellers, luxury shoppers, business guests, and high-profile visitors seeking an exclusive Tokyo experience. Employees work in a polished, multicultural environment where discretion, craftsmanship, attention to detail, and consistency are essential. Roles generally involve close coordination across departments and a strong commitment to elevated service standards.

Working in Japan

Japan offers varied hospitality opportunities in Tokyo, Osaka, Kyoto, Okinawa, Hokkaido, and resort destinations, particularly in hotels, restaurants, tourism, wellness, and guest services. Tokyo provides the broadest career market but has high living costs; regional cities can offer a calmer lifestyle and lower rent. Japanese workplace culture values punctuality, courtesy, teamwork, hierarchy, and careful attention to detail. Learning Japanese is strongly recommended, even when English is used at an international hotel. Public transport is excellent, while apartments may require deposits, key money, and a guarantor. Foreign employees normally need an appropriate work visa sponsored by an employer; eligibility depends on qualifications, job duties, and nationality. A Certificate of Eligibility is commonly arranged before arrival. Candidates should confirm salary, accommodation, relocation support, health insurance, and visa sponsorship directly with the employer. Japan has four seasons, excellent food, safe cities, and demanding but rewarding service careers.