Mgr-Front Office /Japanese Speaker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager supports the daily operation of the hotel’s reception and guest services teams, ensuring smooth check-in and check-out, accurate room allocation, service recovery, and high guest satisfaction. The role typically requires several years of hotel front-office experience, supervisory or management experience, strong communication skills, and excellent Japanese and English ability. A Japanese speaker is expected to assist Japanese guests, coach colleagues, handle complaints professionally, coordinate with other departments, and maintain Marriott service standards. The successful candidate should be organized, calm under pressure, customer-focused, familiar with hotel systems, and willing to work shifts, weekends, and public holidays.

About the employer

Sheraton Grande Tokyo Bay Hotel is a large international resort hotel in Urayasu, Chiba, located beside Tokyo Disney Resort and within convenient reach of central Tokyo. The property is part of Marriott International’s Sheraton brand, which serves business and leisure travelers through hotels in destinations worldwide. The hotel offers extensive guest accommodation, restaurants, banquet and conference facilities, family-oriented amenities, and services designed for visitors to Tokyo Disneyland and Tokyo DisneySea. Its workforce operates in a multicultural environment and serves guests from Japan and overseas. Employees can generally expect structured hotel operations, brand service standards, opportunities to work across departments, and access to Marriott’s global hospitality network. The front-office team plays an important role in creating a welcoming arrival and providing efficient support throughout each guest’s stay.