Front Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to questions, and coordinates requests with other hotel departments. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, and confidence using hotel reservation or property-management systems. Previous front-office or hospitality experience is advantageous, while fluency in English is generally essential. The role requires flexibility to work rotating shifts, weekends, and public holidays. The successful candidate is expected to remain calm under pressure, resolve guest concerns courteously, protect guest privacy, and consistently deliver the high service standards associated with JW Marriott.

About the employer

JW Marriott Hotel Singapore South Beach is a luxury hotel operated under JW Marriott, part of Marriott International, one of the world’s largest hospitality companies. Located near Marina Bay, the hotel combines premium accommodation, restaurants, event facilities, and wellness services with convenient access to Singapore’s business and cultural districts. JW Marriott properties are positioned around thoughtful luxury, attentive service, and guest wellbeing. Employees typically work in an international environment and serve leisure travellers, corporate guests, and groups. Marriott International offers career opportunities across hotels worldwide, with training and internal mobility available for many roles. At South Beach, front-office team members are expected to provide polished, personalised service while maintaining efficient daily operations and strong collaboration with housekeeping, concierge, reservations, and food-and-beverage teams.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, retail, and food and beverage. Its culture is multicultural, with Chinese, Malay, Indian, and international influences reflected in festivals, languages, cuisine, and neighbourhoods. Life is convenient and generally safe, supported by excellent public transport, modern healthcare, and extensive shopping and dining options. Housing can be expensive, particularly in central areas, so many employees share apartments or live near MRT stations outside the city centre. Foreign workers usually need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Employers normally handle the application. New arrivals should budget for rent, deposits, transport, insurance, and initial living expenses, and verify eligibility and pass requirements with Singapore’s Ministry of Manpower.