Assistant Concierge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Concierge Manager supports the Concierge Manager in leading daily concierge operations at Grosvenor House Dubai. Responsibilities include supervising the concierge team, coordinating guest requests, arranging transportation, tours and restaurant reservations, resolving concerns, and maintaining high luxury-service standards. Candidates should have previous experience in concierge, guest relations or front-office operations, preferably within a five-star hotel. Strong communication, leadership, local destination knowledge, problem-solving ability and a professional appearance are expected. Fluency in English is generally required, while additional languages and familiarity with Marriott systems are advantageous. The successful candidate should be service-focused, organized, flexible with shifts and confident handling VIP guests and demanding situations.

About the employer

Grosvenor House, a Luxury Collection Hotel, Dubai is a landmark five-star property located in Dubai Marina. It is part of Marriott International’s Luxury Collection, a portfolio of distinctive hotels known for local character, personalized service and high-end guest experiences. The hotel offers luxury accommodation, restaurants, lounges, event facilities, wellness services and access to Dubai’s major leisure and business attractions. Its concierge and guest-services teams assist international travelers with transportation, dining, entertainment, excursions and bespoke arrangements. The property operates in a highly competitive hospitality market and places strong emphasis on luxury standards, attention to detail, cultural awareness and memorable service. As part of Marriott, employees may also benefit from structured training, internal career opportunities and global hospitality resources, subject to the terms of the specific employment contract.