Assistant Concierge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Concierge Manager supports the Concierge Manager in leading daily concierge operations at Grosvenor House Dubai. Responsibilities include supervising the concierge team, coordinating guest requests, arranging transportation, tours and restaurant reservations, resolving concerns, and maintaining high luxury-service standards. Candidates should have previous experience in concierge, guest relations or front-office operations, preferably within a five-star hotel. Strong communication, leadership, local destination knowledge, problem-solving ability and a professional appearance are expected. Fluency in English is generally required, while additional languages and familiarity with Marriott systems are advantageous. The successful candidate should be service-focused, organized, flexible with shifts and confident handling VIP guests and demanding situations.

About the employer

Grosvenor House, a Luxury Collection Hotel, Dubai is a landmark five-star property located in Dubai Marina. It is part of Marriott International’s Luxury Collection, a portfolio of distinctive hotels known for local character, personalized service and high-end guest experiences. The hotel offers luxury accommodation, restaurants, lounges, event facilities, wellness services and access to Dubai’s major leisure and business attractions. Its concierge and guest-services teams assist international travelers with transportation, dining, entertainment, excursions and bespoke arrangements. The property operates in a highly competitive hospitality market and places strong emphasis on luxury standards, attention to detail, cultural awareness and memorable service. As part of Marriott, employees may also benefit from structured training, internal career opportunities and global hospitality resources, subject to the terms of the specific employment contract.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest range of hospitality, tourism, retail, aviation and business opportunities. The country has a multicultural workforce and a modern lifestyle, combining beaches, desert activities, international dining, shopping and major entertainment events. English is widely used in hotels and workplaces, while Arabic is the official language. Summers are extremely hot, so air-conditioned facilities and indoor activities dominate daily life; winters are pleasant and popular for outdoor excursions. Most expatriates enter on an employer-sponsored residence and work visa. Employers commonly arrange medical checks, Emirates ID processing and sometimes accommodation or transport. Candidates should verify salary, benefits, probation, working hours, annual leave, insurance and repatriation terms before relocating. Dubai has a relatively high cost of living, particularly for housing, but tax-free employment income can offset expenses.