Butler Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Butler Manager leads the hotel’s butler team, ensuring personalized, discreet, and consistently high-quality service for luxury guests. Requirements typically include several years of experience in luxury hospitality, preferably in butler service, front office, guest relations, or a similar supervisory role. Strong leadership, communication, organization, and problem-solving skills are essential, along with excellent English; additional languages are advantageous. The successful candidate is expected to coach and schedule team members, coordinate closely with housekeeping, food and beverage, and concierge departments, handle guest requests and complaints professionally, maintain service standards, and anticipate individual guest preferences. A polished appearance, cultural awareness, confidentiality, flexibility, and a genuine passion for creating exceptional guest experiences are also expected.

About the employer

Grosvenor House, a Luxury Collection Hotel, Dubai is a landmark luxury property located in the Dubai Marina area. It is part of Marriott International’s Luxury Collection portfolio, which brings together distinctive hotels known for local character, refined design, and highly personalized service. Grosvenor House offers elegant rooms and suites, acclaimed restaurants and bars, spa and wellness facilities, event spaces, and access to beach amenities at its sister property, Le Royal Méridien Beach Resort & Spa. The hotel serves international leisure travelers, business guests, celebrities, and long-stay visitors. As a Marriott property, it operates within global standards for guest service, training, ethics, and career development while retaining a strong Dubai identity. Employees work in a multicultural environment where discretion, attention to detail, teamwork, and a consistently polished guest experience are central to daily operations.