Whatever Whenever Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Whatever Whenever Agent is responsible for delivering W Brisbane’s distinctive guest service by responding to requests, arranging experiences, providing local recommendations and resolving concerns promptly. Requirements typically include previous experience in guest services, concierge, front office, hospitality or a customer-facing role; strong spoken and written English; confident communication; computer literacy; and the legal right to work in Australia. The successful candidate is expected to be energetic, personable, flexible and comfortable working shifts, including evenings, weekends and public holidays. A proactive attitude, local knowledge, attention to detail, professional presentation and the ability to remain calm in a fast-paced luxury hotel environment are important.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Its brands include W Hotels, The Ritz-Carlton, JW Marriott, Sheraton, Westin and Marriott Hotels. W Brisbane is a luxury lifestyle hotel positioned in the city’s riverfront cultural precinct, combining contemporary design, dining, nightlife and music with personalised service. W Hotels promotes a bold, creative and energetic guest experience, encouraging associates to express personality while maintaining high service standards. Marriott generally offers structured training, career development, employee travel benefits and opportunities to move between properties and brands. The Whatever Whenever role reflects W Hotels’ focus on making guest requests happen creatively, efficiently and with a strong understanding of local Brisbane experiences.