Welcome Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Welcome Desk Agent provides warm, efficient service to guests from arrival through departure. Responsibilities typically include welcoming and registering guests, handling check-in and check-out, processing payments, answering questions, managing requests, coordinating with housekeeping and other departments, and resolving concerns professionally. Candidates should have strong communication and customer-service skills, a polished presentation, attention to detail, basic computer and cash-handling ability, and the flexibility to work rotating shifts, weekends and public holidays. Previous hotel, reception or hospitality experience is helpful, while a positive attitude, local knowledge and the ability to remain calm in a busy environment are highly valued.

About the employer

Marriott International is one of the world's largest hotel companies, operating a broad portfolio of well-known brands across luxury, premium and select-service accommodation. Its properties focus on guest comfort, professional service and memorable experiences, supported by global standards and local hotel teams. W Brisbane is part of Marriott's W Hotels brand, which combines contemporary design, music, dining, nightlife and energetic service for modern leisure and business travellers. Located in Brisbane's city centre, the hotel offers accommodation, restaurants, bars, event facilities and wellness services. Employees generally work in a fast-paced, guest-focused environment with opportunities to collaborate across departments and access Marriott's international career and training network.

Working in Australia

Australia is a large island country with strong opportunities in hotels, restaurants, tourism, events, healthcare, construction, technology and skilled trades. Brisbane offers a warm subtropical climate, riverside living, beaches and a relaxed but growing city culture. Australians generally value friendliness, direct communication, punctuality, personal space and a healthy work-life balance. Housing and transport costs vary, with Brisbane usually more affordable than Sydney or Melbourne but still requiring careful budgeting. Most overseas workers need a visa, such as a Working Holiday visa, employer-sponsored visa or skilled migration visa; eligibility depends on nationality, age, occupation and qualifications. Applicants should check official Australian immigration guidance before accepting work. Relocation planning should include accommodation, tax and superannuation registration, health insurance, banking and reliable transport.