Welcome Ambassador

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Welcome Ambassador creates a warm first impression by greeting guests, assisting with arrivals and departures, providing directions and hotel information, and responding to requests professionally. Requirements typically include strong communication and interpersonal skills, a friendly and confident manner, grooming appropriate to a hotel environment, basic computer literacy, and the ability to work shifts, weekends, and public holidays. Previous experience in hotel reception, guest services, or customer service is advantageous. The successful candidate is expected to be attentive, culturally respectful, service-oriented, dependable, and capable of handling guest concerns calmly while maintaining Marriott’s hospitality standards.

About the employer

Courtyard by Marriott Kuala Lumpur South is a modern business-focused hotel operated under Courtyard by Marriott, one of Marriott International’s global lodging brands. The hotel serves business and leisure travellers with guest rooms, meeting facilities, dining services, fitness amenities, and convenient access to Kuala Lumpur’s southern districts. Courtyard properties generally emphasize practical comfort, welcoming service, efficient operations, and helpful local knowledge. Marriott International is a major worldwide hospitality company with hotels and resorts across numerous countries and brands, including Marriott Hotels, Sheraton, Westin, Renaissance, and Courtyard. Employees typically work within structured service standards, training programmes, and opportunities for career development. In a Welcome Ambassador position, the hotel’s focus is on delivering a friendly, efficient arrival experience and helping guests feel comfortable throughout their stay.