Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, provides local information, handles concerns, and helps create a smooth, personalized hotel stay. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer ability, and confidence working with guests from different cultures. Previous hotel, front-office, or hospitality experience is helpful, while a positive attitude and willingness to learn are essential. The role requires flexibility to work shifts, weekends, and public holidays, along with good teamwork, patience, attention to detail, and the ability to remain calm while resolving guest issues.

About the employer

Sheraton Johor Bahru is a full-service hotel operated under Sheraton Hotels & Resorts, part of Marriott International, one of the world's largest hospitality companies. The hotel serves business travelers, families, groups, and visitors exploring Johor Bahru and nearby Singapore. Its operations typically include guest rooms, restaurants and bars, meeting facilities, leisure amenities, and event services. Sheraton properties are known for welcoming public spaces, practical business facilities, and service designed to help guests connect and feel comfortable while traveling. Employees benefit from working within Marriott's international network, which may provide structured training, service standards, career development, and opportunities to move between hotels or countries. The workplace generally values hospitality, teamwork, cultural awareness, professionalism, and consistent attention to guest satisfaction.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Johor Bahru, Penang, Langkawi, Kota Kinabalu, Malacca, and resort islands such as Tioman and Perhentian. Hotels, restaurants, tourism companies, spas, and event venues regularly recruit service, culinary, housekeeping, engineering, and management staff. The culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hotels, while Malay is the national language. Lifestyle costs are moderate, though resort islands and central Kuala Lumpur can be more expensive. Malaysia has tropical weather, excellent food, beaches, and strong public transport in major cities. Foreign employees generally need an employer-sponsored Employment Pass, with approval handled before starting work. Relocation is easiest with a written contract, confirmed accommodation, medical coverage, and a clear understanding of taxes, work hours, and transport.