Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages check-in and check-out, responds to requests, provides local information, handles reservations or billing queries, and helps create a smooth and memorable stay. Applicants generally need excellent communication and customer-service skills, a professional presentation, strong attention to detail, and confidence using hotel systems and computers. Previous experience in front office, guest services, hospitality, or a similar customer-facing role is helpful. The successful candidate should be flexible to work across mornings, evenings, weekends, and public holidays, remain calm under pressure, and work effectively with different hotel departments. A genuine interest in people, problem-solving ability, and commitment to Westin and Marriott service standards are expected.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts across numerous countries. Its brands include Marriott Hotels, Westin, Sheraton, W Hotels, Ritz-Carlton, St. Regis, and many others. The Westin Melbourne is a premium city hotel known for its wellness-focused positioning, comfortable accommodation, dining, event facilities, and central location near Melbourne’s cultural and business attractions. Westin promotes wellbeing through its service philosophy, including thoughtful guest experiences, healthy dining, fitness facilities, and restorative environments. Employees work within Marriott’s global service culture, with opportunities for training, internal mobility, and career development. The company typically values inclusion, professionalism, teamwork, integrity, and a strong focus on guest satisfaction.

Working in Australia

Australia offers employment opportunities in hospitality, tourism, healthcare, construction, technology, education, agriculture, and professional services. Melbourne is a multicultural, arts-oriented city with excellent restaurants, sports, public transport, and a generally relaxed but professional lifestyle. Housing and daily expenses can be high, particularly in central areas, so researching suburbs and budgeting carefully is important. Australia has a diverse culture, strong workplace protections, and a practical work-life balance, although hospitality often includes weekends, evenings, and public holidays. Visa options depend on nationality, age, qualifications, and sponsorship. Common pathways include Working Holiday visas, employer-sponsored visas, skilled visas, and student visas with work rights. Check current requirements through the Australian Department of Home Affairs before accepting a role. Relocating usually involves arranging a tax file number, bank account, accommodation, health insurance, and appropriate work authorization.