Assistant Director of Guest Experiences

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Director of Guest Experiences supports the resort’s guest-facing operations, helping ensure memorable, consistent service from arrival through departure. Requirements typically include a diploma or degree in hospitality, several years of experience in front office, guest relations, concierge or luxury resort operations, and strong English communication skills. Knowledge of hotel systems, complaint resolution, service recovery and team supervision is expected; additional languages are advantageous. The successful candidate should be approachable, commercially aware, organised and confident leading colleagues across departments. The role requires flexibility for shifts, weekends and public holidays, along with a hands-on commitment to Marriott service standards, guest satisfaction scores and operational improvement.

About the employer

The Westin Langkawi Resort & Spa is a luxury beachfront resort on Langkawi, Malaysia, operating under the Westin Hotels & Resorts brand, part of Marriott International. Westin focuses on wellbeing-led hospitality through its signature sleep, fitness, nutrition and wellness experiences, while offering leisure facilities, dining venues, spa services and event spaces. The resort serves international holidaymakers, families, wellness travellers, business groups and wedding guests. Employees work within Marriott’s global service culture, which emphasises professional guest care, inclusion, ethical conduct and career development. As a destination resort, the property typically requires close cooperation between front office, food and beverage, housekeeping, recreation, spa and events teams. Its location provides an attractive lifestyle for hospitality professionals who enjoy island living, outdoor activities and a multicultural working environment.

Working in Malaysia

Langkawi is Malaysia’s principal resort island, known for beaches, rainforest, mangroves, duty-free shopping and a relaxed lifestyle. Job opportunities are concentrated in hotels and resorts, restaurants, tourism, watersports, spa and wellness, retail, transport, events and property services. The culture blends Malay traditions with Chinese, Indian and international influences; respectful dress and behaviour are appreciated, especially outside resort areas. Life is generally quieter than Kuala Lumpur, with lower commuting pressure but fewer specialist services and potentially higher prices for imported goods. Foreign nationals normally need an employer-sponsored Malaysian employment pass before starting work; the employer handles much of the application, and approval depends on qualifications, salary and immigration rules. Relocating usually involves securing accommodation, arranging medical and insurance matters, and adapting to tropical heat, monsoon rain and island transport. English is widely used in tourism, while Malay is helpful for daily life.