Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, guest services, concierge, bell services, and daily arrival and departure operations. Candidates typically need hotel or resort front-office experience, strong knowledge of guest-service standards, excellent communication skills, and the ability to lead and coach a team. Familiarity with hotel property-management systems, cash handling, room allocation, complaint resolution, and basic reporting is expected. The role requires flexibility to work rotating shifts, weekends, and holidays. The successful candidate should be organized, professional, guest-focused, commercially aware, and capable of making sound decisions in a busy luxury-hotel environment while maintaining Marriott service standards.

About the employer

Clark Marriott Hotel is a luxury international hotel located in the Clark Freeport Zone in Pampanga, Philippines. It operates under Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries. The property serves business travelers, leisure guests, airline passengers, meetings, weddings, and large events. Its facilities typically include upscale accommodation, restaurants and bars, meeting spaces, wellness amenities, and guest-services operations supported by Marriott’s global standards. Working at Clark Marriott offers exposure to an international hotel brand, structured operating procedures, professional training, and opportunities for career development within the wider Marriott network. The hotel is positioned near Clark International Airport and major commercial and entertainment developments, making it an important hospitality employer in Central Luzon.

Working in Philippines

The Philippines is an archipelago with strong employment opportunities in hotels, resorts, restaurants, tourism, business-process services, healthcare, and education. Clark, on Luzon, is a growing tourism and business hub with an international airport, modern developments, and access to Angeles City and Manila. Filipino culture is generally welcoming, family-oriented, and English-friendly, while everyday life combines urban convenience with beaches, mountains, festivals, and excellent local food. Living costs in Clark are often lower than in central Manila, although rent and transport vary by neighborhood. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly arranged with assistance from the hiring company; requirements depend on nationality and contract length. Applicants should confirm visa sponsorship, housing, medical insurance, taxes, relocation support, and local registration before accepting an offer. Weather is tropical, with a dry season and a rainy or typhoon season.