Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to requests, provides information about hotel services and Dubai attractions, and helps resolve concerns professionally. Candidates should have strong communication and interpersonal skills, a polished appearance, a guest-focused attitude, and the ability to remain calm in a busy hotel environment. Previous experience in front office, guest relations, or hospitality is preferred. Fluency in English is generally required; additional languages are an advantage. The role requires flexibility to work shifts, weekends, and holidays, along with confidence using hotel systems and handling guest information accurately.

About the employer

Sheraton Mall of the Emirates Hotel Dubai is a five-star Marriott International property connected to the Mall of the Emirates in Dubai. It serves leisure and business travelers with guest rooms, restaurants, meeting facilities, fitness and wellness services, and convenient access to major attractions and transport links. Sheraton is one of Marriott International’s globally recognized hotel brands, offering welcoming social spaces and dependable service for both international and local guests. Employees typically work in a multicultural environment and benefit from Marriott’s hospitality standards, training opportunities, and international career pathways. The hotel places strong emphasis on guest satisfaction, professional presentation, teamwork, and efficient service delivery. Its location near shopping, entertainment, and Dubai’s business districts makes it a dynamic workplace for candidates seeking experience in a large, internationally operated hotel.