Guest Experience Expert - Sheraton Club

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert – Sheraton Club welcomes guests, manages club-lounge check-ins and check-outs, assists with reservations and hotel information, and provides attentive food and beverage service. Candidates should have previous experience in hotel front office, guest relations, lounge, or food and beverage operations, strong English communication skills, a polished appearance, and confidence using hotel systems. Thai-language ability and knowledge of additional languages are advantageous. The role requires flexibility for shifts, weekends, and public holidays, along with a genuine service mindset. The successful candidate is expected to anticipate guest needs, resolve concerns professionally, protect guest privacy, maintain accurate records, and consistently deliver Sheraton’s standards of warm, personalized hospitality.

About the employer

Royal Orchid Sheraton Riverside Hotel Bangkok is a full-service luxury hotel on the banks of the Chao Phraya River in Bangkok. The property offers guest rooms and suites, restaurants, event facilities, recreational amenities, and the Sheraton Club lounge. It serves international leisure travelers, business guests, groups, and local events. The hotel operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. Marriott provides global brand standards, structured training, career-development opportunities, and employee travel benefits at participating properties. This role is based in a busy riverside hotel environment, where professional presentation, attentive service, cultural awareness, and the ability to work effectively with guests and colleagues from many countries are important.