Guest Experience Expert - Korean Speaking (Royal Orchid Sheraton Riverside Hotel Bangkok)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert supports guests throughout their stay, offering personalized assistance, handling requests, resolving concerns, and creating a welcoming hotel experience. Korean-language fluency is expected, along with strong English communication; Thai language skills may be advantageous. Candidates should have hospitality, guest relations, or front-office experience, a professional appearance, cultural awareness, and confidence using hotel systems. The role requires flexibility for rotating shifts, weekends, and public holidays, as well as patience, discretion, teamwork, and a genuine service mindset. Familiarity with Marriott standards and luxury-hotel operations would be beneficial.

About the employer

Royal Orchid Sheraton Riverside Hotel Bangkok is an upscale riverside property located along the Chao Phraya River in Bangkok. The hotel is part of Sheraton Hotels & Resorts, a globally recognized hospitality brand within Marriott International. It serves leisure and business travelers with accommodation, dining, meeting facilities, recreational amenities, and city or river-focused experiences. As a Marriott-managed hotel, it generally follows structured international standards for guest service, training, workplace conduct, and career development. The property welcomes guests from many countries, making language skills—particularly Korean, English, and Thai—valuable in guest-facing positions. Employees can typically expect a multicultural working environment, shift-based operations, and access to Marriott’s broader hospitality network and associate benefits, subject to local employment terms.