Guest Experience Expert - Japanese Speaking (Royal Orchid Sheraton Riverside Hotel Bangkok)

Role summary

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The Guest Experience Expert supports an exceptional arrival, stay, and departure experience for hotel guests, with particular attention to Japanese-speaking visitors. Requirements typically include fluent Japanese and English, strong communication and interpersonal skills, a professional appearance, customer-service experience, and confidence using hotel systems. Previous experience in front office, guest relations, concierge services, or hospitality is advantageous. The successful candidate is expected to be warm, attentive, culturally aware, and able to resolve requests or concerns efficiently. Flexibility to work rotating shifts, weekends, and public holidays is essential. The role also requires teamwork, accurate guest information handling, and a commitment to Marriott service standards.

About the employer

Royal Orchid Sheraton Riverside Hotel Bangkok is a luxury riverside hotel operated under the Sheraton brand by Marriott International. Located beside the Chao Phraya River, the property offers guestrooms and suites, restaurants, event facilities, leisure amenities, and panoramic views of Bangkok’s historic and commercial areas. It serves international leisure travelers, business guests, meetings, weddings, and regional visitors, including a significant Japanese-speaking clientele. As part of Marriott International, the hotel follows global standards for guest service, safety, training, and professional development. Employees typically work in a multicultural environment with opportunities to develop careers across front office, food and beverage, housekeeping, events, and hotel operations. Benefits may include service charge, meals, uniforms, staff rates, and other benefits, although packages vary by employment contract and position.

Working in Thailand

Thailand offers varied opportunities in hotels, resorts, restaurants, tourism, diving, wellness, retail, and remote-friendly businesses. Phuket, Koh Samui, Koh Phangan, Krabi, and Koh Chang are popular island destinations, while Bangkok is the main business and career center. Thai culture values politeness, respect, flexibility, and saving face; learning basic Thai is highly appreciated. Island life is relaxed and outdoors-oriented, with beaches, seafood, markets, and a lower-cost lifestyle than many international cities, although housing and imported goods can be expensive in resort areas. Foreign employees generally need a Non-Immigrant B visa and a work permit, normally arranged with employer support before starting work. Requirements depend on nationality and position. Candidates should confirm sponsorship, salary, accommodation, service charge, insurance, and contract terms before relocating. Thailand has hot, humid weather, with regional rainy seasons and occasional transport disruptions.